At Your Service

We are proud to offer the following services
to meet the needs of our customers:

• Start-up (commissioning) of new equipment.
• On-site training seminars (on-site and factory).
• Preventative maintenance contracts.
• Economical, scheduled visits for service and training.
• Replacement parts.
• Assistance with Mueller product validation, establishment of installation and operation qualification, and standard operating procedures.
• Free technical support via phone, fax and e-mail.

A Mueller technical support agreement (TSA) establishes a preventative maintenance plan that can be customized to meet your specific operational and equipment needs. The goal is to minimize downtime caused by mechanical failure.

Technical support agreements allow a factory technician to visit your facility periodically throughout the year to thoroughly inspect your equipment. During a TSA visit, the technician will verify all operational parameters and challenge each alarm in accordance with the original FAT to verify your equipment is in good working order. The technician will provide a detailed service report which explains all work performed and identifies any defects which could not be repaired during the allotted time. The service report becomes an on-going document for your permanent records which documents the operational condition of your equipment during each visit. During the TSA visit, the technician can provide basic training to new employees or advanced training to more experienced employees.

We are pleased to offer you this enhanced service, and we look forward to helping you minimize unnecessary downtime.

For more information on any of the above services, please call us at 1-888-281-5800.