Report Or Fix a Malfunction Quickly

You may be able to solve the issue yourself right away. First, it's important to always check the following:

• Does the control panel show an error message or instruction?
• Is your equipment receiving power? Have the fuses been checked?

For cooling issues:

• Is the system set to cooling mode?
• Has the thermal protection been checked by pressing it in?
• Is the condenser clean?
• Is there sufficient ventilation around the condenser for the intake of cool air?
• Can the condenser fan easily expel the warm air?

For cleaning issues:

• Is the water supply in order?
• Are the water filters clean?
• Is your boiler working properly? During cleaning, the boiler temperature should remain around 80°C.

If the problem isn’t fixed, call our expert helpdesk at +31 (0)88-683-0010 for support. We’ll assist you by phone or video, often fixing the problem right away! Depending on your service plan, we’re available:

• 24/7 for customers with an applicable plan
• Daily from 07:00 to 23:00 for plans with day support
• Weekdays from 07:00 to 17:00 for customers without a plan

If remote support isn’t enough, we’ll send a certified technician to your farm as quickly as possible. We prioritize urgent issues to minimize downtime and help all our clients effectively.

• You’ll receive a clear report of the work done.
• We'll invoice according to your service agreement or the actual work performed.
• We'll advise you on maintenance to avoid future problems.